q7777 Privacy Policy

q7777 ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at q7777.im and any associated mobile applications or services. q7777 is the data controller responsible for the personal information collected through the q7777 platform.

For all privacy-related enquiries, data subject requests, or concerns regarding how q7777 processes your personal data, you may contact our Data Protection team through the live chat function available within your q7777 account dashboard, or by writing to us at the following email address (displayed as plain text — not a clickable link):

Data Protection Contact: [email protected]

q7777 aims to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 calendar days of receipt. Where a request is particularly complex or voluminous, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reasons for it.

q7777 collects personal data through several channels: directly from you when you register or use the platform, automatically through your interactions with our services, and in limited circumstances from third-party sources such as identity verification providers. The categories of data we collect are set out below.

2.1 Registration & Account Data

When you create a q7777 account, we collect: your full legal name, date of birth, Pakistani mobile phone number, email address, and a username and password of your choosing. This information is required to establish and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, q7777 collects copies of your Pakistani CNIC (Computerised National Identity Card), proof of address documentation, and — where required — proof of ownership of the payment method you use. This information is processed only for the purposes of identity verification and fraud prevention.

2.3 Financial & Transaction Data

q7777 records all deposit and withdrawal transactions associated with your account, including amounts, timestamps, payment method identifiers (such as your JazzCash or EasyPaisa account reference), and transaction status. Full payment card numbers or bank account numbers are never stored directly by q7777 — these are handled by our regulated payment processing partners.

2.4 Gaming & Betting Activity Data

We maintain a full record of your gaming and betting activity on the q7777 platform, including the games played, bets placed, bet amounts, outcomes, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

2.5 Technical & Device Data

When you access q7777, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, device identifiers, and general geographic location derived from your IP address. This data is used for platform security, fraud detection, and service optimisation.

2.6 Communications Data

If you contact q7777 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This allows us to maintain service quality and resolve any disputes that may arise.

q7777 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent.

• Account Registration & Management: Creating and maintaining your q7777 account, authenticating your identity at login, and enabling you to access all platform features.
• Payment Processing: Facilitating deposits and withdrawals in PKR through JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank.
• Identity Verification & AML Compliance: Verifying your identity before processing withdrawals and monitoring transactions for suspicious activity in accordance with applicable anti-money laundering regulations.
• Responsible Gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour, and enabling the responsible gaming tools described in our Responsible Gaming Policy (deposit limits, session reminders, self-exclusion).
• Platform Security & Fraud Prevention: Detecting, investigating, and preventing unauthorised account access, collusion, bonus abuse, and other fraudulent or prohibited activity on the q7777 platform.
• Customer Support: Responding to your enquiries, resolving disputes, and maintaining records of your interactions with the q7777 support team.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the q7777 platform, personalise your gaming experience, and develop new features.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may withdraw consent at any time through your account settings.
• Regulatory Compliance & Legal Obligations: Complying with applicable laws, regulatory requirements, court orders, and requests from competent authorities.

q7777 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing necessary to perform the contract between you and q7777 — including account creation, payment processing, and enabling access to games and betting markets.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including AML/KYC requirements, age verification, and transaction reporting.
• Legitimate Interests: Processing carried out in pursuit of q7777's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — including the sending of direct marketing communications. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

q7777 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

5.1 Payment Processing Partners

To facilitate deposits and withdrawals, q7777 shares the minimum necessary financial and identity information with our regulated payment partners, including JazzCash, EasyPaisa, and partnering Pakistani banks. These partners are contractually bound to process your data only for the purpose of completing payment transactions and are subject to their own regulatory obligations.

5.2 Identity Verification Providers

q7777 uses regulated third-party KYC service providers to verify the identity of players as required by applicable AML regulations. These providers process your CNIC and other identification documents under strict data processing agreements with q7777.

5.3 Gaming Software Providers

The casino games and sports betting technology on the q7777 platform is provided by licensed third-party software providers. These providers may collect limited technical data (such as session identifiers) through their game interfaces, governed by their own privacy policies. q7777 does not share your personal account data with game providers beyond what is technically required to deliver the game service.

5.4 Legal & Regulatory Authorities

q7777 may disclose your personal data to competent regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required or permitted to do so by applicable law — including in connection with AML investigations, court orders, or regulatory inspections.

5.5 Corporate Transactions

In the event of a merger, acquisition, reorganisation, or sale of assets involving q7777, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, q7777 will notify affected players and ensure that appropriate privacy protections remain in place.

q7777 uses cookies and similar tracking technologies to operate the platform, maintain session security, remember your preferences, and analyse how the platform is used. Below is a breakdown of the cookie categories we use.

6.1 Strictly Necessary Cookies

These cookies are essential for the q7777 platform to function. They maintain your login session, protect against cross-site request forgery (CSRF), and enable core platform features. These cookies cannot be disabled without breaking core functionality.

6.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so that you do not need to re-enter them on every visit.

6.3 Analytical Cookies

q7777 uses analytical cookies to understand how players interact with the platform in aggregate — which pages are visited most frequently, where players encounter difficulties, and how navigation flows can be improved. This data is processed in anonymised or pseudonymised form.

6.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your q7777 account. Instructions for managing cookies are available in the help documentation for all major browsers (Chrome, Firefox, Safari, Edge). q7777 does not use third-party advertising cookies or cross-site tracking technologies.

q7777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply:

• Account & KYC Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by applicable AML regulations.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping obligations.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, or for the duration of any open dispute, whichever is later.
• Technical & Device Data: Retained for up to twelve (12) months from collection, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for as long as your marketing consent is active, plus three (3) years following withdrawal of consent to evidence compliance.

Upon the expiry of the applicable retention period, q7777 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

q7777 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the q7777 platform is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encryption at Rest: Sensitive personal and financial data stored in q7777 databases is encrypted using AES-256 or equivalent industry-standard encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All q7777 staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: q7777 offers two-factor authentication (2FA) for all player accounts. We strongly recommend enabling 2FA to protect your account from unauthorised access.
• Fraud Monitoring: q7777 operates continuous automated monitoring systems to detect suspicious login activity, unusual transaction patterns, and other indicators of account compromise.
• Security Testing: The q7777 platform undergoes regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential security weaknesses.

While q7777 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. If you suspect that your q7777 account has been compromised, please contact our support team immediately via live chat in your account dashboard.

Subject to applicable law and any overriding regulatory obligations (such as AML record-keeping requirements), you have the following rights in respect of your personal data held by q7777. To exercise any of these rights, contact our Data Protection team via live chat or at the email address displayed in Section 1.

q7777 will not charge a fee for handling standard data subject requests. Where a request is manifestly unfounded or excessive, q7777 reserves the right to charge a reasonable administrative fee or to decline the request, providing written reasons for doing so.

The q7777 platform is strictly intended for individuals aged 21 years and above. q7777 does not knowingly collect personal data from any individual under the age of 21. Age verification checks are carried out at the point of registration and prior to first withdrawal as part of the KYC process.

If q7777 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to close the relevant account, return any deposits to the originating payment method, void any accumulated winnings or bonuses, and securely delete all personal data associated with the underage account.

Parents and guardians are encouraged to install parental control software on shared devices and to monitor the online activity of minors in their care. If you believe a minor may have accessed or registered on the q7777 platform, please contact our support team without delay so that appropriate action can be taken.

q7777 is operated under an international gaming licence, and some of our service providers — including payment processors, KYC verification providers, and gaming software suppliers — may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.

Where such transfers occur, q7777 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements with service providers that impose obligations equivalent to those applicable to q7777 itself. q7777 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without putting in place appropriate contractual or technical safeguards.

By using the q7777 platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section.

q7777 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, q7777 will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect. The revised Privacy Policy will be published on this page with an updated effective date.

Your continued use of the q7777 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact our support team to close your account. q7777 recommends reviewing this page periodically to stay informed of how your data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q7777 processes your personal data, our Data Protection team is available to assist you. We are committed to responding to all privacy enquiries promptly and transparently.

Email: [email protected]

Live Chat: Available 24 hours a day, 7 days a week, through the chat widget in your q7777 account dashboard.

When submitting a data subject request, please include your registered q7777 username and a brief description of your request so that we can locate your account and process your request as efficiently as possible. q7777 may need to verify your identity before actioning certain requests — this is to protect your data and ensure that information is only disclosed to the rightful account holder.